We accept a variety of payment methods. Orders can be placed with the following methods ...

<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050704-3603e68b-ce78-4350-9969-ae95c99a2e02-mbp_payment_methods.png" style="width: 398px;" class="fr-fic fr-dii">We accept a variety of payment methods. Orders can be placed with the following methods:<ul><li>Credit Card: Visa, MasterCard, AMEX</li><li>PayPal - <a href="https://the-hamper-emporium.gorgias.help/en-US/what-is-paypal-1395531" class="fr-green">What is PayPal?</a></li><li>AfterPay - <a href="https://the-hamper-emporium.gorgias.help/en-US/what-is-afterpay-1395538" class="fr-green">What is Afterpay?</a></li><li>zipPay - <a href="https://the-hamper-emporium.gorgias.help/en-US/what-is-zippay-1395548" class="fr-green">What is zipPay?</a></li><li>Google Pay - <a href="https://the-hamper-emporium.gorgias.help/en-US/what-is-google-pay-1395554" class="fr-green">What is Google Pay?</a></li><li>Apple Pay - <a href="https://the-hamper-emporium.gorgias.help/en-US/what-is-apple-pay-1395557" class="fr-green">What is Apple Pay?</a></li></ul>&#xA0;Note: If using any express payment methods, including Google Pay, Apple Pay&#xA0;or PayPal Express, make sure you check the shipping details and recipient information before finalising, as pre-saved information in this service can override our checkout. <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-know-my-credit-card-details-are-safe-1395517" class="fr-green">How do I know my credit card details are safe?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-gift-voucher-does-not-work-what-do-i-do-1395464" class="fr-green">My gift voucher does not work. What do I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-can-i-not-confirm-my-order-1395462" class="fr-green">Why can I not confirm my order?</a>

Which payment methods do you accept?

Note: If paying with PayPal, make sure you check the shipping details and recipient information before finalising as ...

PayPal is an online payment method that allows buyers and sellers to safely send and receive money.PayPal stores your payment details safely, meaning that you can pay by simply logging into your PayPal account. PayPal keeps your financial information completely private, which means it isn&apos;t shared with anyone else when you shop, including the business you are purchasing from.&#xA0;PayPal also offer a Buyer Protection Program, meaning that you can have them follow up on your behalf if there is an issue with the order.&#xA0;You can sign up for a PayPal account <a href="https://www.paypal.com/au/webapps/mpp/merchant" rel="noopener noreferrer" target="_blank" class="fr-green">here</a>.&#xA0;Note: If paying with PayPal, make sure you check the shipping details and recipient information before finalising as pre-saved information in this service can override our checkout.<div>&#xA0;We are unable to offer any support or advice regarding issues you may be experiencing with your PayPal account.If you are having problems processing your payment with PayPal, you will need to contact PayPal directly.&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a></div><div class="para-2 expanding open wysiwyg-text-align-justify"> </div>

What is PayPal?

Note: If paying with AfterPay, make sure you check the shipping details and recipient information before finalising as ...

Afterpay is a payment system that allows you to place an order now and pay later in 4 equal instalments. The total purchase amount is split into 4 equal payment amounts that are paid on a fortnightly basis. Afterpay is interest-free and accounts are approved instantly.&#xA0;For more information on how Afterpay works, please visit <a data-cke-saved-href="https://www.afterpay.com/en-AU/how-it-works" href="https://www.afterpay.com/en-AU/how-it-works" target="_blank" rel="noopener noreferrer" class="fr-green">afterpay.com/en-AU/how-it-works</a>&#xA0;&#xA0;Note: If paying with Afterpay, make sure you check the shipping details and recipient information before finalising as pre-saved information in this service can override our checkout.&#xA0;We are unable to offer any account or technical support for issues you may be experiencing with your AfterPay account.&#xA0;If you are experiencing an issue with your AfterPay account, or just have questions about their service, please contact AfterPay directly <a href="https://help.afterpay.com/hc/en-au" rel="noopener noreferrer" target="_blank" class="fr-green">here</a>.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a>

What is Afterpay?

Note: If paying with zipPay, make sure you check the shipping details and recipient information before finalising as ...

zipPay is a safe and simple payment solution that allows you to make purchases now and pay later. It works by issuing customers with a reusable shopping account. When an order is placed using zipPay, zipPay pays for the order on the customer&apos;s behalf and allows customers to make repayments for their order over flexible weekly, fortnightly or monthly instalments.&#xA0;For more information on how zipPay works, please visit <a href="https://zip.co/" target="_blank" rel="noopener noreferrer" class="fr-green">zip.co</a>&#xA0;Note: If paying with zipPay, make sure you check the shipping details and recipient information before finalising as pre-saved information in this service can override our checkout.&#xA0;We are unable to offer any account or technical support for issues you may be experiencing with your zipPay account.&#xA0;If you are experiencing an issue with your zipPay account, or just have questions about their service, please contact zipPay directly <a href="https://zip.co/" target="_blank" rel="noopener noreferrer" class="fr-green">here</a>.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a>

What is zipPay?

Note: If paying with Google Pay, make sure you check the shipping details and recipient information before finalising as ...

Google Pay is a digital wallet platform and online payment system developed by Google to power in-app, online and in-person contactless purchases on mobile devices. Google Pay enables users to make payments with Android phones, tablets or watches.&#xA0;Note: If paying with Google Pay, make sure you check the shipping details and recipient information before finalising as pre-saved information in this service can override our checkout.&#xA0;We are unable to offer any account or technical support for issues you may be experiencing with your Google Pay account.&#xA0;If you are experiencing an issue with your Google Pay account, or just have questions about their service, please contact Google Pay directly <a href="https://support.google.com/pay/?hl=en#topic=7625138" rel="noopener noreferrer" target="_blank" class="fr-green">here</a>.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a>

What is Google Pay?

Note: If paying with Apple Pay, make sure you check the shipping details and recipient information before finalising as ...

Apple Pay is a mobile payment and digital wallet service by Apple Inc. that allows users to make payments in person, in iOS apps and on the web using Safari. It is supported on the iPhone, Apple Watch, iPad&#xA0;and&#xA0;Mac.&#xA0;Note: If paying with Apple Pay, make sure you check the shipping details and recipient information before finalising as pre-saved information in this service can override our checkout.&#xA0;We are unable to offer any account or technical support for issues you may be experiencing with your Apple Pay account.&#xA0;If you are experiencing an issue with your Apple Pay account, or just have questions about their service, please contact Apple Pay directly <a href="https://support.apple.com/en-au/apple-pay" rel="noopener noreferrer" target="_blank" class="fr-green">here</a>.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a>

What is Apple Pay?

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Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Available payment methods and related information.

Payment

Payment & Account Support

Payment Methods

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries