We understand that most of our products are commonly purchased as gifts and are often surprises for ...

We understand that most of our products are commonly purchased as gifts and are often surprises for the recipients. Therefore, we never include an order invoice or confirmation with the delivery; these are only sent via email to the purchaser, not to the recipient. We strongly recommend including your name in the card message so that your recipient knows who the gift is from. Your name will not appear anywhere else on the order and the recipient may not know who to thank!&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-add-a-gift-card-and-message-to-my-order-1395486" class="fr-green">Can I add a gift card and message to my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/do-you-contact-the-recipient-what-notifications-do-you-send-1395460" class="fr-green">Do you contact the recipient? What notifications do you send?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-order-1395504" class="fr-green">How do I track my order?</a>

Do you include the invoice in the delivery?

The Hamper Emporium takes the security of your personal information seriously. We have implemented ...

The Hamper Emporium takes the security of your personal information seriously. We have implemented appropriate technical, administrative and physical safeguards to protect your data from unauthorised access, use, or disclosure. For example:<ul><li style="font-size: 16px;">We use secure payment processors such as Stripe and PayPal to handle your payment information, ensuring that your financial data is protected.</li><li>All data transferred to our site is encrypted and secure technologies are used to ensure that your transactions and personal information are protected at all times.</li></ul>This means that when you order from our website, you can rest assured that the highest security checks have been implemented to ensure that your details will not fall into the wrong hands.&#xA0;<hr> FURTHER INFORMATION<a href="https://www.thehamperemporium.com.au/view/privacy" rel="noopener" target="_blank" class="fr-green">The Hamper Emporium Privacy Policy</a><a href="https://www.thehamperemporium.com.au/view/terms" rel="noopener" target="_blank" class="fr-green">The Hamper Emporium Terms &amp; Conditions</a><a href="https://stripe.com/au/privacy" target="_blank" rel="noopener noreferrer" class="fr-green">Stripe&#xA0;Privacy &amp; Terms</a> <a href="https://the-hamper-emporium.gorgias.help/en-US/my-credit-card-details-are-being-declined-why-1395502" class="fr-green">My credit card details are being declined. Why?</a>

How do I know my credit card details are safe?

The majority of credit card errors are caused by an issue regarding the credit account or financial provider (eg. ...

The majority of credit card errors are caused by an issue regarding the credit account or financial provider (eg. insufficient funds, expired credit card, etc). Please check with your bank that there are no issues with your account.If these causes are ruled out and the error continues to occur, please contact our <a href="https://www.maggiebeer.com.au/contact-us" rel="undefined" target="_self"></a>Customer Service Team.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-know-my-credit-card-details-are-safe-1395517" class="fr-green">How do I know my credit card details are safe?</a><a href="https://maggie-beer.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1318100https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421" class="fr-green">How can I talk to a real person?</a>

My credit card details are being declined. Why?

All payments on our website are processed in Australian Dollars (AUD). Our website does allow for currency selection ...

All payments on our website are processed in Australian Dollars (AUD).&#xA0;Our website does allow for currency selection, although this is just a guide. All payments are processed by our website in Australian dollars (AUD), which are then converted by your financial institution based on the current exchange rate.&#xA0;&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-haven-t-i-been-charged-10-gst-on-my-hamper-1395484" class="fr-green">Why haven&apos;t I been charged 10% GST on my hamper?</a>

Will my order be processed in AUD?

As our hampers contain a mixture of GST- and non-GST-applicable products, each hamper has a different GST rate ...

As our hampers contain a mixture of GST- and non-GST-applicable products, each hamper has a different GST rate, which is determined by the combination of GST- and non-GST-applicable items within it.For example, quince paste, salted caramel sauce and olives are all GST-free items, whereas chocolates, nuts and wine are GST-applicable.&#xA0;For more information on this from the Australian Taxation Office, please click <a href="https://www.ato.gov.au/Business/GST/In-detail/Your-industry/Food/GST-and-food/?page=6" rel="noopener noreferrer" target="_blank" class="fr-green">here</a>.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/will-my-order-be-processed-in-aud-1395466" class="fr-green">Will my order be processed in AUD?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a>

Why haven't I been charged 10% GST on my hamper?

When an order has been successfully placed, the checkout page will refresh to show your order number. We recommen ...

When an order has been successfully placed, the checkout page will refresh to show your order number. We recommend keeping a copy of this until you receive your confirmation email, which will be sent to the email address you provided during the checkout process.&#xA0;If your page does not show you a successful order ID, there are a number of reasons that may cause an unsuccessful transaction; those that occur most often include:<ul><li>A network connection issue, causing the checkout process to time out; or</li><li>The checkout page is refreshed before an order is confirmed.</li></ul>When this occurs, the payment associated with the order may sometimes show as &quot;pending&quot; on your statement (credit card, PayPal, etc). We are pleased to confirm that this is nothing to worry about!&#xA0;These pending transactions are often uncaptured payments, which are automatically refunded in the form of a reversal.&#xA0;In the case of a reversal, you won&apos;t see a refund credit on your statement &#x2013; the original authorisation will simply disappear from your statement entirely after a few days. There will be no payment and no refund. It&apos;ll appear as if the whole transaction never happened! Your bank or payment platform authority should be able to confirm this for you should you have any additional concerns.&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/i-haven-t-received-a-confirmation-email-1395479" class="fr-green">I haven&apos;t received a confirmation email?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a>

Why do I have a payment pending on my account statement?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Information on currency, tax and payments.

Payment Support

Payment & Account Support

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries