What if no one is available at the delivery address at the time of delivery?Updated 3 days ago
The top priority of our freight partners is to ensure the successful delivery of your hamper!
If the initial delivery attempt is unsuccessful, however, depending on your selected method of shipping, our courier partner may return your order to their depot and attempt delivery again the next scheduled day. Please note that Australia Post will only attempt delivery once before leaving a parcel at a local collection point.
If you have requested a signature upon delivery, our courier partner will not leave the parcel on the premises. Please note that HDS does not require a signature and will provide a photo as Proof of Delivery.
Should you provide an Authority to Leave however, our courier partner will leave the delivery at the recipient's address, as long as there is a safe space available.
Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a delivery is lost or stolen after our couriers have recorded the package as 'successfully delivered'.
Please refer to the articles below for additional information, including details on each courier's delivery process.
FURTHER INFORMATION
What delivery options do you offer and what do they cost?
What are "Delivery Instructions" and why were they not followed?