What does "dispatch" mean?
This means that it has left our warehouse and is on its way! Please note that the dispatch date is not the delivery date ...
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General Shipping & Tracking Information
Information on dispatch, specific delivery instructions and courier notifications.
When will you dispatch my order?
We're delighted to provide same-day dispatch for orders placed by 3pm (Sydney time) on weekdays. This means ...
Where are my items shipped / dispatched from?
Sourced locally, all products purchased from our online store are shipped from our ...
Why am I being charged shipping per hamper?
If your order includes multiple hampers, you will be charged on a "per consignment" basis. This means that shipping ...
Will all of my ordered items arrive together?
If your order contains multiple hampers all going to the same delivery address, it is likely that your entire order will ...
Do you contact the recipient? What notifications do you send?
While we understand that your gift may be sent as a surprise, it is highly recommended to inform your recipient that ...
Will the delivery driver call upon arrival?
Our partnered delivery drivers are unable to call recipients prior to or upon delivery. We advise checking with ...
What if no one is available at the delivery address at the time of delivery?
Depending upon your selected method of shipping, our courier partner may ...
I have received a delivery notification, but what does it mean?
Some couriers and companies have specific industry terms and abbreviations that they use when ...
Can I choose when my order is delivered?
We currently offer Preferred Date Delivery to select metropolitan areas! A few things to take note of ...
Can I request a specific time of delivery for my order?
As orders are sorted on the day of delivery by our freight partners and are organised based on ...
Do you deliver to PO Boxes and Parcel Lockers?
By selecting either Standard Shipping or Express Shipping with Australia Post, we can ship to PO Boxes and Parcel ...
Can I request a signature for delivery?
If the parcel cannot be left at the address, our courier will do one of the following (depending on ...
What Is Authority to Leave (ATL)?
Authority to Leave means that you give permission for the delivery driver to leave the parcel in a safe place if ...
What is a Proof of Delivery (POD)?
A Proof of Delivery (POD) is confirmation from courier services that a delivery has been completed, which can be ...
What is the Australia Post App?
We recommend downloading the free AusPost App, available for most smartphones. It allows for ...
Are there any shipping delays?
On rare occasions, unforeseen delays may occur and we do everything in our power to prevent or assist in ...
How long does delivery take?
For an estimate of how long your order will take to arrive, please check your delivery postcode using our ...
How do I track my order?
Once your order has been dispatched (shipped) from our warehouse, you will receive a confirmation email. This ...