I have received a delivery notification, but what does it mean?Updated 18 hours ago
Some couriers and companies have specific industry terms and abbreviations that they use when providing updates on delivery notifications and tracking information.
Here are a few examples that may be utilised by our courier partners:
| Abbreviation | Meaning | Description |
| ATL | Authority to Leave | When a delivery has been permitted to be left in a safe space, where one is available at the delivery address. |
| BTB / RTB | Back / Return to Base | Courier notification of an unsuccessful delivery that has been returned to the distribution centre for processing. |
| CCB | Cold-Chain Broken | When shipping chilled hampers, our specialised courier takes every precaution to ensure the cheese remains refrigerated throughout the entire process. Sometimes however, errors can occur, and the quality of the cheese is compromised. |
| DIT | Damaged in Transit | Sometimes parcels can have a rougher time in transit than others, which can result in damage. |
| GNR | Goods Not Received | When a parcel has been accidentally missed during a scheduled run or has not been scanned correctly. Occurs rarely, but when it does, we allow up to 48 hours to confirm the parcel's location before taking the next steps. |
| LIT | Lost in Transit | Sometimes parcels can unfortunately be misplaced and are lost within the delivery network. |
| POD | Proof of Delivery | This refers to the evidence provided by a delivery driver to confirm a delivery was successful. It will be either a signature or a photo. |
| RTS | Return to Sender | Courier notification of an unsuccessful delivery that has been returned to our warehouse for processing. |
| Connote | Consignment Note | This is the shipping label that appears on all parcels. It features a barcode for couriers to scan, as well as all necessary delivery information, including recipient name and address, delivery date, ATL status, order ID and more. |
FURTHER INFORMATION
What delivery options do you offer and what do they cost?
Why is my order awaiting collection from the Post Office (LPO)?