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We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

There could be a number of reasons why an order cannot be confirmed. Most often, it means that some required information is missing. This is easily fixed!The fields requiring currently missing information should be highlighted in red, with an accompanying error message:<img alt="Screen_Shot_2023-03-22_at_11.00.52_am.png" height="44" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/27aafc5c-2f4f-4865-ab47-cabf3867b09b.png" width="487" class="fr-fic fr-dii"> If you have all the required information and are still unable to complete your order, please contact our Customer Service team for further support. <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/why-can-i-not-select-my-required-suburb-1395512" class="fr-green">Why can I not select my required suburb?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-know-my-order-has-been-placed-1395468" class="fr-green">How do I know my order has been placed?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-are-there-no-shipping-options-available-1395493" class="fr-green">Why are there no shipping options available?</a>

There could be a number of reasons as to why an order cannot be confirmed, most often it means that ...

Why can I not confirm my order?

Placing an Order

Before Ordering

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries

Why can I not confirm my order?Updated 2 days ago