We recommend finalising your order (including payment) before Dec 1st. Prior to submitting your order, you can select ...

<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052108-05610e75-106a-49b6-b703-c0fca176a5c4-he_christmas_deluxe.png" style="width: 318px;" class="fr-fic fr-dii"> Christmas always approaches much faster than expected and if you&apos;re as prepared as we are, you&apos;re already planning what to gift your&#xA0;loyal clients and dedicated team members!We understand the careful thought behind selecting gifts and our aim is to ensure a delightful Christmas surprise for your recipient!We will provide shipping cut-off dates as soon as Australia Post&#xA0;advises them, though we recommend finalising your order (including payment) before Dec 1st. Prior to submitting your order, you can select your preferred dispatch week at checkout.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052108-d39c092e-8990-49e7-a2f9-d25c0a3a9bd7-hebo_dispatch_december2025.png" style="width: 300px;" class="fr-fic fr-dii"> We strongly recommend selecting the end of November for your preferred dispatch week, though selecting one of the first two weeks in December (at the latest) will generally allow our team enough time to prepare your hampers before dispatch. This includes designing and printing your branded ribbon and cards.We also recommend allowing for any businesses that may close for the season. Remember, the closer to Dec-25th the busier the postal network!Please note that we ship with Australia Post for our standard and express services and the checkout dates are estimates only. The articles below may provide additional details.&#xA0;<hr> FURTHER INFORMATION<a href="https://www.thehamperemporium.com.au/christmas-catalogue-2024" class="fr-green">The Hamper Emporium Christmas Catalogue 2024</a><a href="https://the-hamper-emporium.gorgias.help/en-US/standard-delivery-with-australia-post-1395536" class="fr-green">Standard Delivery with Australia Post</a> or <a href="https://the-hamper-emporium.gorgias.help/en-US/express-delivery-with-australia-post-1395544" class="fr-green">Express Delivery with Australia Post</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-if-no-one-is-available-at-the-delivery-address-at-the-time-of-delivery-1395470" class="fr-green">What if no one is available at the delivery address at the time of delivery?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-corporate-order-1395540" class="fr-green">How do I track my corporate order?</a>

What are the recommended last order dates for corporate Christmas hampers?

We are very pleased to offer the option of selecting a preferred dispatch week through our Corporate Ordering Platform ...

We are very pleased to offer the option of selecting a preferred dispatch week! Available through our <a data-fr-linked="true" href="https://corporate.thehamperemporium.com.au/" class="fr-green">Corporate Ordering Platform</a>, you can select your preferred dispatch week at checkout prior to submitting your order.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052108-ff952d8d-0c40-4eb8-b60c-7977314edb13-hebo_dispatch_december2025.png" style="width: 300px;" class="fr-fic fr-dii"> We strongly recommend selecting the end of November for your preferred dispatch week, though selecting one of the first two weeks in December (at the latest) will generally allow our team enough time to prepare your hampers before dispatch. This includes designing and printing your branded ribbon and cards.We also recommend allowing for any businesses that may close for the season. Remember, the closer to Dec-25th the busier the postal network!Please note that we ship with Australia Post for our standard and express services and the checkout dates are estimates only. The articles below may provide additional details.&#xA0;<hr> FURTHER INFORMATION<a href="https://www.thehamperemporium.com.au/christmas-catalogue-2024" class="fr-green">The Hamper Emporium Christmas Catalogue 2024</a><a href="https://the-hamper-emporium.gorgias.help/en-US/standard-delivery-with-australia-post-1395536" class="fr-green">Standard Delivery with Australia Post</a> or <a href="https://the-hamper-emporium.gorgias.help/en-US/express-delivery-with-australia-post-1395544" class="fr-green">Express Delivery with Australia Post</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-if-no-one-is-available-at-the-delivery-address-at-the-time-of-delivery-1395470" class="fr-green">What if no one is available at the delivery address at the time of delivery?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-corporate-order-1395540" class="fr-green">How do I track my corporate order?</a>

Can I place a corporate order now for delivery closer to Christmas?

Christmas is the busiest time of the year for us and also for our couriers! We have listed some important information to ...

Christmas is the busiest time of the year for us and also for our couriers!&#xA0;Due to the volume of parcels being sent all over Australia, delivery conditions may change during November and December. We have listed some important information to remember below.<ul><li style="font-size: 16px;">During the lead-up to Christmas, Australia Post will extend its delivery days to include Saturdays and evenings and will continue to do so until 24 December. Please note that while Australia Post&#xA0;considers business addresses, deliveries may still be attempted outside of business hours.</li><li style="font-size: 16px;">Our delivery estimates are based on delivery guarantees supplied by&#xA0;Australia Post. Please note that on rare occasions, there can be unforeseen delays, which we do everything in our power to prevent or assist in rectifying.</li><li style="font-size: 16px;">Occasionally, a Chilled or Preferred Date Delivery may not arrive on the scheduled day due to the delivery volume, despite the delivery driver&apos;s best efforts. We will not be able to refund the cost of upgraded shipping in these instances.</li><li style="font-size: 16px;">The majority of orders will arrive in time for Christmas, but there is always a risk that some may not. This could be due to a variety of reasons.</li></ul> <hr> FURTHER INFORMATION<a href="https://auspost.com.au/disruptions-and-updates/domestic-service-updates" target="_blank" rel="noopener noreferrer" class="fr-green">Australia Post: Domestic delivery disruptions and service updates</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-corporate-order-1395540" class="fr-green">How do I track my corporate order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-are-the-recommended-last-order-dates-for-corporate-christmas-hampers-1395473" class="fr-green">What are the recommended last order dates for corporate Christmas hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/when-will-my-christmas-corporate-order-be-dispatched-1395490" class="fr-green">When will my Christmas corporate order be dispatched?</a>

What do I need to know about corporate Christmas deliveries?

We’re excited to offer personalisation options, such as including your own branded ribbon, gift cards or ...

While we have accommodated requests in the past, this is not a standard service and not something we are able to facilitate during the months of October, November or December.While our hampers are pre-packed for efficient dispatch, we recognise the value of a personal touch in business relationships. That&#x2019;s why we&#x2019;re excited to offer personalisation options, such as including your own branded ribbon, gift cards or letters. More information here: <a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a>Each hamper is meticulously crafted to securely hold the contents, ensuring they arrive beautifully presented and in excellent condition. Our presentation boxes not only elevate the overall appearance but also assist in minimising movement during transit, guaranteeing that your hampers reach their destination ready to impress! <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-send-my-own-cards-to-be-included-with-my-hampers-1395520" class="fr-green">Can I send my own cards to be included with my hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-personalise-the-card-message-for-each-hamper-1395507" class="fr-green">Can I personalise the card message for each hamper?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-are-the-recommended-last-order-dates-for-corporate-christmas-hampers-1395473" class="fr-green">What are the recommended last order dates for corporate Christmas hampers?</a>

Can I send you additional items to include in my corporate Christmas hamper order?

We are very pleased to offer the option of selecting a preferred dispatch week! Available through our <a data-fr-linked="true" href="https://corporate.thehamperemporium.com.au/" target="_blank" rel="noopener noreferrer" class="fr-green">Corporate Ordering Platform</a>, you can select your preferred dispatch week at checkout prior to submitting your order.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052108-47efe3cd-d820-493c-98e6-ff32bf2c694c-hebo_dispatch_december2025.png" style="width: 300px;" class="fr-fic fr-dii"> Some helpful details below, which apply specifically to orders for dispatch during November and December:<ul><li style="font-size: 16px;">Orders are eligible for dispatch only once payment has been received. For direct deposit payments (bank transfers), this can take approximately 3 business days.&#xA0;</li><li style="font-size: 16px;">During November and December, we recommend making payments with a credit card to ensure quick processing.</li><li style="font-size: 16px;">If you have selected a preferred dispatch week, we will dispatch your order within that week. More information here: <a href="https://the-hamper-emporium.gorgias.help/en-US/1535200-396f858420844665af4848d10fe1404b" class="fr-green">What is a &quot;Preferred Dispatch Week&quot;?</a></li><li style="font-size: 16px;">If you have opted for our standard gold branding and selected &quot;Dispatch ASAP&quot; for your order, hampers will be dispatched the next available business day.</li><li style="font-size: 16px;">Orders with corporate branding selected - personalised ribbon and / or cards - will be dispatched in 2+ business days, unless a future date has been selected.</li><li style="font-size: 16px;">Orders with corporate-branded gift cards will generally not be dispatched prior to approval. If our team does not receive approval of the design prior to the week commencing December 15, we will dispatch your order.</li></ul> If you would like to discuss the specifics of your particular order, please contact our friendly Corporate Accounts team, who are happy to help!&#xA0;<a href="https://the-hamper-emporium.gorgias.help/en-US/who-do-i-contact-for-assistance-with-my-corporate-order-1395579" class="fr-green">Who do I contact for assistance with my corporate order?</a>&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/what-are-the-recommended-last-order-dates-for-corporate-christmas-hampers-1395473" class="fr-green">What are the recommended last order dates for corporate Christmas hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-do-i-need-to-know-about-corporate-christmas-deliveries-1535205" class="fr-green">What do I need to know about corporate Christmas deliveries?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-corporate-order-1395540" class="fr-green">How do I track my corporate order?</a>

When will my Christmas corporate order be dispatched?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Be prepared for the end-of-year gifting season, including recommended lead time.

Corporate Christmas Orders & Information

Corporate Enquiries

A Very Corporate Christmas

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my corporate hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries