Sending a cheese hamper as a gift is the ultimate luxury, but please ensure your recipient is available to take delivery ...

<section id="isPasted">Sending a cheese hamper as a gift is the ultimate luxury, but please ensure your recipient is available to take delivery. Fresh cheeses are perishable goods, and we want to be sure your gift is received for optimum freshness.&#xA0;As we use a specialised chilled delivery service (Home Delivery Services), the delivery process is a little different and a delivery fee will apply. Please see the following for additional information:<ul><li style="font-size: 16px;">When you place an order for a cheese hamper, you will be asked to select a preferred delivery date. If you do not select one, it will pre-fill to the next available date. Please note that delivery is available on select days only.</li><li style="font-size: 16px;">Your hamper will be kept chilled in our refrigerated units until dispatch date. The date of dispatch - when it leaves our warehouse - depends entirely on your delivery date and location.</li><li style="font-size: 16px;">Our courier will collect your hamper from us in their scheduled collection and send it in your direction! Once it&apos;s with our courier, our team cannot make any changes to your order.&#xA0;</li><li style="font-size: 16px;">Our courier will then attempt delivery to the recipient&apos;s address. If no-one is available to accept the delivery and there is no safe &amp; cool place to leave your cheese, the courier will return your hamper to their chilled van to return to their depot.</li><li style="font-size: 16px;">A second delivery will then be attempted in the next scheduled run to your area. If there is still no-one available to accept the parcel, or if there are any issues, your hamper will then be returned to our warehouse. If this is the case, please contact our Customer Service Team.</li><li style="font-size: 16px;">&quot;Authority to Leave&quot; is granted on all orders shipped with HDS, even if &quot;Signature Required&quot; is selected. When an &quot;Authority to Leave&quot; has been given, a delivery may be left in a safe space on the premises.&#xA0;</li><li style="font-size: 16px;">Proof of Delivery will be provided as a photo only.</li></ul>Cheese develops its full flavour at room temperature, and there is no reason to be concerned about short stays outside of the fridge. In fact, cheese is best served at room temperature, and should be left out of the fridge for at least an hour before it is eaten.If you are concerned that your recipient won&apos;t be home until evening, you can suggest they leave a large esky at the door for the courier to use.&#xA0;Please note that due to the perishable nature of the contents in our cheese hampers, we do not offer refunds or exchanges on our chilled hampers.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/chilled-delivery-cheese-hampers-1395525" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">Chilled Delivery - Cheese Hampers</a><a href="https://the-hamper-emporium.gorgias.help/en-US/is-it-safe-to-send-a-cheese-hamper-as-a-gift-in-the-mail-1395497" class="fr-green">Is it safe to send a cheese hamper as a gift in the mail?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-return-or-exchange-my-cheese-hamper-1395498" class="fr-green">Can I return or exchange my cheese hamper?</a></section>

What do I need to know about the delivery of my cheese hamper?

The cheese included in our hampers is made fresh and have an approximate refrigerated 'best by' ...

<section id="isPasted">The cheese included in our hampers is made fresh and have an approximate refrigerated shelf life of 23 days, indicated by the &apos;best by&apos; date. Cheese ripens and develops its characteristic flavours over time, so it will be at its peak flavour when enjoyed close to this date. Don&apos;t worry if the cheeses in your hamper are nearing their &apos;best by&apos; date; this simply means your cheese-loving recipient can savour a mature and full-flavoured cheese! The &apos;best before&apos; date should be regarded as a guideline, as it is not the same as a &apos;use by&apos; date. In fact, cheese often improves with age! If you decide to enjoy your cheese at a later date, use your best judgment. Generally, if a cheese looks and smells good, it is likely to taste good as well!&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1395422" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">What do I need to know about the delivery of my cheese hamper?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-return-or-exchange-my-cheese-hamper-1395498" class="fr-green">Can I return or exchange my cheese hamper?</a></section>

When will my cheese expire? What is the 'best before' date?

Our cheese gift hampers are designed to ensure safe and easy delivery, even in Australia during the summer! Maggie's ...

<section id="isPasted">Our cheese gift hampers are designed to ensure safe and easy delivery, even in Australia during the summer!Maggie&apos;s cheese hampers are sent in insulated packaging with a specialised chilled delivery service to ensure your gift arrives beautifully presented and in the best condition. Your selection of cheese is safely stored inside a gorgeous, reusable Maggie Beer-branded cooler bag that your recipient will love!The cheese hampers are shipped with a specialised chilled courier to ensure the freshness of your items. Please note that this service incurs an additional cost, as the temperature must be maintained throughout the transit period.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/chilled-delivery-cheese-hampers-1395525" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">Chilled Delivery - Cheese Hampers</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1395422" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">What do I need to know about the delivery of my cheese hamper?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/where-can-i-ship-my-cheese-hampers-to-1395585" class="fr-green">Where can I ship my cheese hampers to?</a></section>

Is it safe to send a cheese hamper as a gift in the mail?

As requested at checkout, your cheese hamper will be delivered straight to your door in a refrigerated vehicle ...

<section id="isPasted">As requested at checkout, your cheese hamper will be delivered directly to your door by Home Delivery Service (HDS) in a refrigerated vehicle between 7:00 a.m. and 6:00 p.m. on your preferred delivery&#xA0;date.Delivery is dependent upon location and may only be available for specific days of the week.&#xA0;To check if delivery is available in your area, add a cheese hamper to your cart and view the checkout page. Then, enter the delivery postcode for a price and delivery estimate.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/chilled-delivery-cheese-hampers-1395525" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">Chilled Delivery - Cheese Hampers</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1395422" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">What do I need to know about the delivery of my cheese hamper?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/where-can-i-ship-my-cheese-hampers-to-1395585" class="fr-green">Where can I ship my cheese hampers to?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/is-it-safe-to-send-a-cheese-hamper-as-a-gift-in-the-mail-1395497" class="fr-green">Is it safe to send a cheese hamper as a gift in the mail?</a></section>

When will my cheese hamper arrive?

For the freshest possible cheese delivery, we offer refrigerated courier delivery for cheese hampers in ...

<section id="isPasted">For the freshest possible cheese delivery, we offer refrigerated courier delivery for cheese hampers in Melbourne, Sydney, Brisbane, Canberra, Adelaide and major regional cities.To check if delivery is available in your area, just check the map below or simply add a cheese hamper to your cart and view the checkout page. Enter your postcode for a price and delivery estimate.&#xA0;Please note: Depending on your shipping location, delivery may only be available for specific days of the week.&#xA0;&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/eynJd7Og4379ERow/2025050602-d65668e1-029d-4744-b933-f76e1674568e-33baf7f6-7569-4a80-9309-7a598709a937.png" class="fr-fic fr-dii">&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/chilled-delivery-cheese-hampers-1395525" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">Chilled Delivery - Cheese Hampers</a><a href="https://the-hamper-emporium.gorgias.help/en-US/what-do-i-need-to-know-about-the-delivery-of-my-cheese-hamper-1395422" style=" text-decoration: underline rgb(0, 0, 0);" class="fr-green">What do I need to know about the delivery of my cheese hamper?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/where-can-i-ship-my-cheese-hampers-to-1395585" class="fr-green">When will my cheese hamper arrive?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/is-it-safe-to-send-a-cheese-hamper-as-a-gift-in-the-mail-1395497" class="fr-green">Is it safe to send a cheese hamper as a gift in the mail?</a></section>

Where can I ship my cheese hampers to?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Specific information on our chilled range of products, including delivery.

Chilled Cheese Hampers

Product Enquiries

Chilled Products

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information