Most promotions run by The Hamper Emporium are exclusive to our subscribers, who are the first to receive ...

Most promotions offered by The Hamper Emporium are <a href="https://www.thehamperemporium.com.au/_myacct/" target="_blank" rel="noopener noreferrer" class="fr-green">exclusive to our subscribers</a>, who are the first to receive unique deals, discounts and offers.&#xA0; When you sign up, new subscribers will receive a unique code for 10% off their first order at <a href="https://www.thehamperemporium.com.au/" target="_blank" rel="noopener noreferrer" class="fr-green">The Hamper Emporium</a>. This is known as our Welcome Offer (conditions apply). All other deals, promotions, and discounts are advertised directly on our website or sent exclusively to our loyal subscribers via email. Please note that codes promoted by third-party websites are not affiliated with&#xA0;The Hamer Emporium. <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/why-is-my-discount-code-not-working-how-to-apply-a-code-1395417" class="fr-green">Why is my discount code not working? How to apply a code.</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-paid-the-outstanding-balance-on-my-order-but-the-status-hasn-t-updated-1395494" class="fr-green">I paid the outstanding balance on my order, but the status hasn&apos;t updated?</a>

Do you have any current promotions or discounts?

To apply a unique discount code at The Hamper Emporium, follow the prompts to the final checkout page and ...

To apply a unique discount code at&#xA0;The Hamper Emporium, follow the prompts&#xA0;to the final checkout page and prior to making payment:<ul><li style="font-size: 16px;">Enter your code under &quot;Discount code or gift card&quot;; and&#xA0;</li><li style="font-size: 16px;">Click &quot;Apply&quot;.&#xA0;</li></ul>It&apos;s that simple!QUICK LOOK<img alt="HGA_-_Discount_at_Checkout.png" height="374" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/ee6474ee-1b22-49eb-9292-76903d4a635a.png" width="320" class="fr-fic fr-dii">If, however, you are still unable to apply your code, please contact our Customer Service team for assistance.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/why-can-i-not-confirm-my-order-1395462" class="fr-green">Why can I not confirm my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/do-you-have-any-current-promotions-or-discounts-1395523" class="fr-green">Do you have any current promotions or discounts?</a>

Why is my discount code not working? How to apply a code.

To use an e-Gift Voucher for payment at The Hamper Emporium, follow these steps ...

To use an e-Gift Voucher for payment at The Hamper Emporium, follow these steps:<ol><li style="font-size: 16px;">At the checkout, under the Order Summary, select &quot;Redeem Voucher.&quot;</li><li style="font-size: 16px;">Enter your voucher code and secret key (both included with your e-Gift Voucher).</li><li style="font-size: 16px;">Click &quot;Redeem Voucher&quot; again.</li><li style="font-size: 16px;">Scroll down to the payment methods section, and you will see the available credit.</li><li style="font-size: 16px;">In the &apos;Apply Credit&apos; box, enter the amount you would like to apply to your order.</li><li style="font-size: 16px;">After typing in the desired amount, click anywhere on the page outside of the box to deduct the credit from your total.</li></ol> If you are still unable to apply your code, please refer to the following video for a quick &apos;how-to&apos; guide:<iframe allowfullscreen frameborder="0" height="315" src="//www.loom.com/embed/fd3c97ab035540a8aa0e76f7be28f0eb" width="560"></iframe>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-will-my-recipient-receive-their-gift-voucher-1395482" class="fr-green">How will my recipient receive their gift voucher?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/when-does-my-gift-voucher-expire-1395499" class="fr-green">When does my gift voucher expire?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-m-ordering-a-e-gift-voucher-why-do-i-need-to-select-a-shipping-method-1395513" class="fr-green">I&apos;m ordering a e-Gift Voucher, why do I need to select a shipping method?</a>

My gift voucher does not work. What do I do?

Gift vouchers for The Hamper Emporium are sent electronically to your recipient's email address at the ...

<a href="https://www.thehamperemporium.com.au/gift-vouchers" target="_blank" rel="noopener noreferrer" class="fr-green">Gift vouchers for The Hamper Emporium </a>are sent electronically to your recipient&apos;s email address at the time of purchase. If you prefer, you can choose to have the voucher sent at a later date of your choosing.At checkout, you will be prompted to:<ul><li style="font-size: 16px;">Enter your recipient&apos;s email address.</li><li style="font-size: 16px;">Write an optional message for your recipient.</li><li style="font-size: 16px;">Choose whether to send the voucher immediately or at a later date and time.</li></ul>Alternatively, you can enter your own email address to receive the gift voucher, which you can then print and give personally. Please note that despite being asked for delivery details, the voucher will not be mailed physically to the recipient. If you purchase an electronic voucher along with other physical gifts, the gifts will be shipped and the voucher will be sent via email. <hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/i-m-ordering-a-e-gift-voucher-why-do-i-need-to-select-a-shipping-method-1395513" class="fr-green">I&apos;m ordering a e-Gift Voucher, why do I need to select a shipping method?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-gift-voucher-does-not-work-what-do-i-do-1395464" class="fr-green">My gift voucher does not work. What do I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/when-does-my-gift-voucher-expire-1395499" class="fr-green">When does my gift voucher expire?</a>

How will my recipient receive their gift voucher?

The exact expiry date is indicated at the bottom of the gift voucher. Please note that we are ...

All <a href="https://www.thehamperemporium.com.au/gift-vouchers" target="_blank" rel="noopener noreferrer" class="fr-green">gift vouchers for The Hamper Emporium&#xA0;</a>remain valid for three years from the date of purchase. The exact expiry date is indicated at the bottom of the gift voucher. Please note that we are unable to extend the expiration period for these vouchers.To redeem a gift voucher, both the code and secret key must be entered at checkout. <hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/my-gift-voucher-does-not-work-what-do-i-do-1395464" class="fr-green">My gift voucher does not work. What do I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-will-my-recipient-receive-their-gift-voucher-1395482" class="fr-green">How will my recipient receive their gift voucher?</a>

When does my gift voucher expire?

Choosing any of the free shipping options available will guarantee that your e-gift is sent on your requested date ...

We understand that sending an e-Gift Voucher can be a little confusing, especially when you are asked to select a shipping method. We want to assure you that choosing any of the free shipping options available will guarantee that your e-gift is sent on your requested date.&#xA0; If you have any further questions, our Customer Service Team is ready to assist you. You can reach them Monday through Friday, from 9 AM to 5 PM (Sydney time). <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/why-can-i-not-confirm-my-order-1395462" class="fr-green">Why can I not confirm my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/when-does-my-gift-voucher-expire-1395499" class="fr-green">When does my gift voucher expire?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-will-my-recipient-receive-their-gift-voucher-1395482" class="fr-green">How will my recipient receive their gift voucher?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-gift-voucher-does-not-work-what-do-i-do-1395464" class="fr-green">My gift voucher does not work. What do I do?</a>

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Current discounts and promotional information, including gift voucher support.

Gift Vouchers & Promotions

Payment & Account Support

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my corporate hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries