We're sorry to hear you are having trouble logging into your account with us. The simplest way to reset your password ...

We&apos;re sorry to hear you are having trouble logging into your account with us. The simplest way to reset your password is to <a href="https://www.thehamperemporium.com.au/_myacct" target="_blank" rel="noopener noreferrer" class="fr-green">&quot;Login&quot; to your account</a> at the top-right corner of our website.This will provide you with the option to sign up, log in, or reset your password. Simply enter your email address and we will send you a new password via email.<img alt="Screen_Shot_2023-04-04_at_10.20.05_am.png" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/f8417520-7389-4a86-8bf8-f51ae4280a6c.png" style="font-size: small; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif;" class="fr-fic fr-dii"> If you do not receive an email to reset your password, please check your spam or junk folder, as our emails may be automatically filtered. If you have checked this folder and still haven&apos;t received an email, please reach out to our Customer Service Team and they will be able to manually reset your password. <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421" class="fr-green">How can I talk to a real person?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-havent-yet-received-a-response-to-my-enquiry-1395461" class="fr-green">I haven&apos;t yet received a response to my enquiry?</a>

How do I reset my password?

If you have credit available on your account, this can be used to pay for any future orders. To use this credit, simply ...

If you have credit available on your account, this can be used to pay for any future orders. To use this credit, simply:<ul class="wysiwyg-text-align-justify"><li>Visit <a href="http://www.thehamperemporium.com.au" target="_blank" rel="noopener noreferrer" class="fr-green">our website</a> and log in to your account (click &apos;Sign In&apos; on the top right);</li><li>Select the product(s) you would like to order; and</li><li>Use &quot;Account Credit&quot; as your payment method!&#xA0;</li></ul> The credit will automatically appear as a payment method on the checkout page:<img alt="Screen_Shot_2023-03-30_at_1.30.54_pm.png" height="168" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/c556d54f-41e4-4a8d-8b8e-07761d102fa0.png" width="358" class="fr-fic fr-dii">&#xA0;To assist you in successfully placing your order using Account Credit, please follow these tips:<ul><li style="font-size: 16px;">Contact our friendly Customer Service team with your new order number to confirm that your order has been processed.</li><li style="font-size: 16px;" id="isPasted">If your checkout amount is $0 and you&#x2019;re unable to finalise your order, please enter an additional payment method. This is for reference only and no additional charges will be made if your outstanding balance is $0.</li><li style="font-size: 16px;">If you do not have a password for your account, please notify our Customer Service team and they will assist you in setting one up.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/why-have-i-been-charged-a-redelivery-returns-fee-1395459" class="fr-green">Why have I been charged a redelivery / returns fee?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-has-been-returned-to-sender-what-happens-now-1395489" class="fr-green">My order has been &quot;Returned To Sender&quot;. What happens now?</a>

How do I use the credit on my account?

The easiest way to pay your account balance is to log in to your account on our website. Simply select one ...

The easiest way to pay your account balance is to <a href="https://www.thehamperemporium.com.au/_myacct" target="_blank" rel="noopener noreferrer" class="fr-green">log in to your account</a> on our website. Simply select one of the options provided and follow the prompts! <img alt="Screen_Shot_2023-04-20_at_3.11.53_pm.png" height="249" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/5c472f7d-bf10-46c2-8db4-edce2403e411.png" width="353" class="fr-fic fr-dii">OR<div style="text-align: center;"><img alt="Screen_Shot_2023-04-20_at_3.12.00_pm.png" height="143" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/c1336e07-c3be-4fb1-a22e-26d7da519046.png" width="345" class="fr-fic fr-dii"></div>&#xA0;Once payment has been made, we kindly ask that you please let our Customer Service Team know, as they will then be able to dispatch your order!&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/i-paid-the-outstanding-balance-on-my-order-but-the-status-hasn-t-updated-1395494" class="fr-green">I paid the outstanding balance on my order, but the status hasn&apos;t updated?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-have-i-been-charged-a-redelivery-returns-fee-1395459" class="fr-green">Why have I been charged a redelivery / returns fee?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-has-been-returned-to-sender-what-happens-now-1395489" class="fr-green">My order has been &quot;Returned To Sender&quot;. What happens now?</a>

How do I pay my account balance?

Once you contact our team, they will confirm receipt of the payment and release your order for dispatch ...

Once your payment has been made, please notify our Customer Service team so they can ensure your order is dispatched!&#xA0;If an additional payment is made on an existing order, our system may automatically place the order on hold for confirmation.&#xA0;Once you contact our team, they will confirm receipt of the payment and release your order for dispatch. <hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-know-my-order-has-been-placed-1395468" class="fr-green">How do I know my order has been placed?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/when-will-you-dispatch-my-order-1395365" class="fr-green">When will you dispatch my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-order-1395504" class="fr-green">How do I track my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421">How can I talk to a real person?</a>

I paid the outstanding balance on my order, but the status hasn't updated?

If you have recently placed an order with us, we will keep you updated every step of the way ...

We recognise the care and thoughtfulness that goes into sending a gift and we aim to make the process as simple as possible. By sending updates to you as the purchaser, we can keep you informed of the status of your order.If you have recently placed an order with us, we will keep you updated every step of the way!&#xA0;We understand that a large majority of our products are purchased as gifts and are often a surprise! For this reason, we limit our correspondence to the purchaser through the contact information provided at checkout.We will provide you with the most up-to-date information we have available, including the following:<ul><li style="font-size: 16px;">Order Confirmation, including a copy of your receipt / invoice;</li><li style="font-size: 16px;">Dispatch Confirmation, including a live tracking link;</li><li style="font-size: 16px;">Major Updates, including unsuccessful deliveries or potential delays; and</li><li style="font-size: 16px;">Successful Delivery notifications.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/do-you-contact-the-recipient-what-notifications-do-you-send-1395460" class="fr-green">Do you contact the recipient? What notifications do you send?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-do-i-keep-receiving-promotional-emails-texts-from-you-1395524" class="fr-green">Why do I keep receiving promotional emails / texts from you?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-unsubscribe-1395535" class="fr-green">How do I unsubscribe?</a>

Why do I keep getting emails from The Hamper Emporium?

We love to reward our loyal customers and occasionally send exclusive deals to a select group of subscribers ...

If you have subscribed to our newsletter, we will send you notifications of all current promotions, offers and exclusive information! We love to reward our loyal customers and occasionally send exclusive deals to a select group of subscribers.You will be the first to know about all our special offers, for all the special occasions in life!&#xA0;&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/do-you-contact-the-recipient-what-notifications-do-you-send-1395460" class="fr-green">Do you contact the recipient? What notifications do you send?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-do-i-keep-getting-emails-from-the-hamper-emporium-1395511" class="fr-green">Why do I keep getting emails from The Hamper Emporium?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-unsubscribe-1395535" class="fr-green">How do I unsubscribe?</a>

Why do I keep receiving promotional emails / texts from you?

We're sorry to hear that you no longer wish to receive our promotional emails. We provide the option for ...

We&apos;re sorry to hear that you no longer wish to receive our promotional emails.&#xA0;We provide the option for our loyal customers to unsubscribe within every promotional email! Simply scroll to the end of the email in question and click the link that says &quot;unsubscribe&quot;. This will open a new window confirming your request!<img alt="Screen_Shot_2023-03-29_at_5.25.14_pm.png" height="61" src="https://hsfiles.gorgias.help/gm/help-centers/74038/attachment/aff19e52-26b0-47bf-9cc9-7b5dfa468b20.png" width="383" class="fr-fic fr-dii"> We understand that errors can sometimes occur, so our&#xA0;Customer Service Team&#xA0;is also able to place a request on your behalf to remove you from our subscription list. However, please note that this process may take some time to take effect.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/why-do-i-keep-getting-emails-from-the-hamper-emporium-1395511" class="fr-green">Why do I keep getting emails from The Hamper Emporium?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-do-i-keep-receiving-promotional-emails-texts-from-you-1395524" class="fr-green">Why do I keep receiving promotional emails / texts from you?</a>

How do I unsubscribe?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Account Support

Payment & Account Support

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries