We take pride in the quality and presentation of our products and do everything possible to ensure that every ...

We take pride in the quality and presentation of our products and do everything possible to ensure that every recipient is satisfied with their delivery.&#xA0;If your order arrives damaged, contains the incorrect product, or is missing items, please contact our Customer Service Team as soon as possible. Please send your order number along with a brief description and photos of the issue, including whether you require a replacement.We require photos so that we can better understand the extent of the damage or issues with the product.&#xA0;Receiving a copy of these photos will help our teams ensure that sufficient measures are in place for future orders. We are always looking for ways to improve our customer experiences and provide the best service and product!&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1395450" class="fr-green">My order arrived damaged / faulty. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-received-an-incorrect-hamper-what-can-i-do-1395469" class="fr-green">I received an incorrect item. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/there-is-an-item-missing-from-my-hamper-what-can-i-do-1395487" class="fr-green">There is an item missing from my order. What can I do?</a>

Why have you asked me for photos?

In the event that your order arrives damaged, please contact us as soon as possible with your order number and ...

We take pride in the quality and presentation of our gifts, and we do everything possible to ensure that every recipient is satisfied with their delivery.&#xA0;If your order arrives damaged, please contact our Customer Service Team as soon as possible! Please send your order number along with a brief description and photos of the damage, including whether you will require a replacement.Depending on the extent of the damage, we will happily replace, exchange, or issue a credit or refund and will strive to find the best solution to resolve the issue for you.&#xA0;Please note the following conditions:<ul><li>Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.</li><li>We will require photos to better understand the extent of the damage or issues with the product.</li><li>We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.</li><li>Please note that refunds will be processed back to the original method of payment.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/the-cardboard-of-my-hamper-arrived-torn-why-1395496" class="fr-green">The cardboard of my hamper arrived torn. Why?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-refund-1395539" style=" text-decoration: none !important;" id="isPasted" class="fr-green">How long will it take for me to receive my refund?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/there-is-an-item-missing-from-my-hamper-what-can-i-do-1395487" class="fr-green">There is an item missing from my order. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-received-an-incorrect-hamper-what-can-i-do-1395469" class="fr-green">I received an incorrect item. What can I do?</a>

My order arrived damaged / faulty. What can I do?

In the event that your order arrives incorrect, please contact us as soon as possible with your order number and ...

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery.&#xA0;In the event that your order arrives but it is not what you ordered, please contact our Customer Service Team as soon as possible! Please send your order number along with a brief description and photos of the item(s) received, indicating whether you will require a replacement.We will happily replace, exchange, or issue a credit or refund depending on the circumstances and will aim to find the best solution to resolve the issue for you.Please note the following conditions:<ul><li>Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.</li><li>We will require photos so that we can better understand the extent of the issues with the product.</li><li>We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.</li><li>Please note that refunds will be processed back to the original method of payment.</li></ul>&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/there-is-an-item-missing-from-my-hamper-what-can-i-do-1395487" class="fr-green">There is an item missing from my hamper. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-refund-1395539" class="fr-green">How long will it take for me to receive my refund?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/the-cardboard-of-my-hamper-arrived-torn-why-1395496" class="fr-green">The cardboard of my hamper arrived torn. Why?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1395450" class="fr-green">My order arrived damaged / faulty. What can I do?</a>

I received an incorrect hamper. What can I do?

In the event that your order arrives incomplete, please contact us as soon as possible with your order number and ...

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery.&#xA0;In the event that your order arrives with an item missing or its contents are incorrect, please contact our Customer Service Team as soon as possible! Please send your order number along with a brief description and photos of the item(s) received, indicating whether you will require a replacement.We will happily replace, exchange, or issue a credit or refund, depending on the circumstances and aim to find the best solution to resolve the issue for you.&#xA0;Please note the following conditions:<ul><li>Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.</li><li>We will require photos so that we can better understand the extent of the issues with the product.</li><li>We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.</li><li>Please note that refunds will be processed back to the original method of payment.</li></ul> Please also note that if your order contains multiple items all going to the same delivery address, parcels may be separated during transit.&#xA0;If your order is being sent in more than one shipping box, you will notice a drop-down box in the tracking for your delivery labelled &quot;Item 1 of 2&quot;, &quot;Item 2 of 2&quot; (etc.). This will provide an update on the status of each item.&#xA0;&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/i-received-an-incorrect-hamper-what-can-i-do-1395469" class="fr-green">I received an incorrect hamper. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-refund-1395539" class="fr-green">How long will it take for me to receive my refund?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1395450" class="fr-green">My order arrived damaged / faulty. What can I do?</a>

There is an item missing from my hamper. What can I do?

The cardboard inserts we use in our hampers to secure bottles in place ensure that the bottle itself is not damaged ...

We have systems in place to assist in preventing damage during transit; regrettably however, some parcels have a rougher time during delivery.&#xA0;Due to the biodegradable nature of the cardboard we use for our hamper boxes and wine inserts, occasionally tears can occur as a result of movement during transit.&#xA0;The cardboard inserts we use in our hampers to secure bottles in place are ecologically designed for single-use only. They are to ensure the bottle in the hamper is not damaged during transit, though they do sometimes incur tears as a result of the movement of the tightly packed bottle.&#xA0;Please note that these cardboard inserts are optional when gifting the hamper to your recipient, so feel free to remove the insert when gifting it.We are sometimes able to offer replacement inserts and boxes when this occurs; however, due to the high demand for our hampers, this is not always possible and our production team may not have any spares available.&#xA0;If the damage is significant (i.e., items falling out), please don&apos;t hesitate to contact our customer service team. Our team may be able to provide further information.&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/there-is-an-item-missing-from-my-hamper-what-can-i-do-1395487" class="fr-green">There is an item missing from my order. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1395450" class="fr-green">My order arrived damaged / faulty. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-received-an-incorrect-hamper-what-can-i-do-1395469" class="fr-green">I received an incorrect hamper. What can I do?</a>

The cardboard of my hamper arrived torn. Why?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Details on next steps and available support.

Damaged, Faulty & Incorrect Items

Order Issues & Resolutions

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries