If your order has just been placed and you need to make changes, please call us immediately on 1300 459 450 ...

If you have just placed an order and need to make changes, please call us immediately.Ph: 1300 459 452&#xA0;Our team is available from 9:00 AM to 5:00 PM, Monday through Friday&#xA0;(Sydney time). If you are contacting us outside of business hours, please complete the form on our Contact Us page and select &apos;Order Support &amp; Changes&apos;. This will prioritise your message, allowing us to address it as quickly as possible.&#xA0; Please note that there are limits to the changes we can make once an order has been placed and&#xA0;once your order has been dispatched, we cannot guarantee any changes.Additionally, during November and December, we will not be able to make any changes to orders once they are paid for. We recommend double-checking your shipping information before making payment.&#xA0;If paying with a third-party app like ApplePay, please ensure you confirm the delivery address in the pop-up provided. Please treat our team with kindness and respect - we are here to help and will do our best! <hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421" class="fr-green">How do I talk to a real person?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-return-my-purchase-if-i-change-my-mind-1395488" class="fr-green">How do I return my purchase if I change my mind?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-add-a-gift-card-and-message-to-my-order-1395486" class="fr-green">Can I add a gift card and message to my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-haven-t-received-a-confirmation-email-1395479" class="fr-green">I haven&apos;t received a confirmation email?</a>

Can I edit or make changes to my order once it has been placed?

Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and ...

Once you have selected Confirm &amp; Process Order at our online checkout, your payment will be processed and your order will be placed!<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052206-601c3df3-664c-45fa-a62f-c32ca0d1e03b-he_confirm&amp;process.png" style="width: 255px;" class="fr-fic fr-dii"> Once your order is successfully completed, the checkout page will refresh to display your order number, and you&apos;ll have the option to print a receipt. You will also receive a confirmation email at the address you provided during the checkout process, which will include a copy of your order invoice. Please double-check the shipping information in this confirmation email. If you need to make any changes, contact our team immediately! After your order has been dispatched from our warehouse, you will receive another email containing a link to your live tracking information. This is the easiest way to check the most up-to-date details regarding the location of your order.&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-edit-or-make-changes-to-my-order-once-it-has-been-placed-1395448" class="fr-green">Can I edit or make changes to my order once it has been placed?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-haven-t-received-a-confirmation-email-1395479" class="fr-green">I haven&apos;t received a confirmation email?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-can-i-not-confirm-my-order-1395462" class="fr-green">Why can I not confirm my order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-track-my-order-1395504" class="fr-green">How do I track my order?</a>

How do I know my order has been placed?

When an order has been successfully placed, the checkout page will refresh to show your order number. We recommen ...

When an order has been successfully placed, the checkout page will refresh to show your order number. We recommend keeping a copy of this until you receive your confirmation email, which will be sent to the email address you provided during the checkout process.&#xA0; There are two main reasons you may not receive your email:<ul><li>Email address was misspelt; or</li><li>Email has been filtered through to spam / junk.</li></ul> We strongly recommend confirming that all information provided at checkout is correct before selecting &apos;Pay Now&apos;.&#xA0;<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052206-7e0c855c-c3ca-4b0c-83d7-bee29ad8f2a0-he_confirm&amp;process.png" style="width: 212px;" class="fr-fic fr-dii"> If you have checked your spam or junk folder and still haven&apos;t received your confirmation email, please&#xA0;contact our friendly Customer Service team&#xA0;(with your order number) so they can update your email address and send you a new copy.&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-know-my-order-has-been-placed-1395468" class="fr-green">How do I know my order has been placed?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-edit-or-make-changes-to-my-order-once-it-has-been-placed-1395448" class="fr-green">Can I edit or make changes to my order once it has been placed?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-can-i-not-confirm-my-order-1395462" class="fr-green">Why can I not confirm my order?</a>

I haven't received a confirmation email?

Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers ...

Like most online stores, a lot happens behind the scenes&#xA0;to ensure the best experience for our loyal customers! There are rare occasions however, when our systems may not work together seamlessly, leading to the possibility of a duplicate order in our system. This typically happens if the checkout page is refreshed before an order is completely confirmed. Our team is dedicated to preventing these issues, but errors can still occur. We appreciate your understanding as we work to resolve any problems. Please reach out to our Customer Service Team to confirm which order you would like to keep and which one you would like to cancel. <hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/which-payment-methods-do-you-accept-1395447" class="fr-green">Which payment methods do you accept?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-haven-t-received-a-confirmation-email-1395479" class="fr-green">I haven&apos;t received a confirmation email?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-will-i-receive-my-refund-1395532" class="fr-green">How will I receive my refund?</a>

I have a duplicated order, what can I do?

We’re here to help!
Send us a message with the details of your query and our team will be in touch.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

After You Order

Placing an Order

After Ordering

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries